Clarizen posts BI Architects video to Social Media

We were very happy to see the posts of Clarizen, leading global provider of collaborative online project management software, in the Social Media referring to the video we made of our Clarizen BI Solution.

Thank you, Hilee Avrahami of Clarizen, for bringing this video to your customers and followers attention!

Here you can have another look at our video:



Our Business Intelligence solution for Clarizen adds reporting functionality that helps the project managers monitor, track and report project progress (including KPI's and earned values), the finance department enable swift and correct detailed invoicing and the management team gaining direct insight in the performance/profitability of projects.

For more information about the extension for Clarizen please contact our sales manager Erik Rongen-Kleintjens (E.Rongen-Kleintjens@bi-architects.nl).

Hermann-Otto Israël

BI Architects project manager

Projects and customer involvement

How to make a success of your project? When looking for the answer on this question and using the keywords “project management success factors” in Google’s search engine I have found a lot solutions. Most of the found blogs, articles and other descriptions were written by solution providers (IT infrastructure and software) and aimed on using a specific project management method, for instance Prince2, to ensure project success.

But does this project success also result in a happy customer?

INTRODUCTION

A few weeks ago I have read a story on managing projects from the customer side. It was a real eye-opener. Why do we do projects for our customers? Just to make a lot of money by serving our customers solutions without considering if it is value for the business or is it because we do want to implement a solution that delivers added value to business. Is it quantity (lots of worked hours) or quality (a happy customer).

PUT THE CUSTOMER FIRST

It is clear that we have to deliver a solution to fulfill the customer’s need, but we have to ensure and keep ensuring that we have customer involvement in our projects. Research by the Standish group has shown that the customer is most influential on project success. The customer (executive, sponsor and user) is for 34,5% the success factor for successful projects, while the project team of project management are less influential. 

HOW TO DO THAT?

The greatest challenge in making projects successful is answering the question how to put the customer first and involved in the realization of the product or solution.

HOW DO WE DO THAT?

To enable/ensure customer involvement our specialists work a few days on the Floor. While working among the end users or business representatives during design, development or testing/acceptance communication lines are kept short.

Our BI projects cannot be successful if we do not have an involved customer. BI projects are something you have to do with your customers, because this something you do for them. For us this is the key success factor in our projects and that is something we would like to share.

In the near future we will subject more of these Project Management and Customer Quality topics in this blog.

Hermann-Otto Israël

BI Architects specialist